Terms of service

Terms of Service

1. Overview

Welcome to Leonisa Online Shop. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence
  • You have the legal capacity to enter into a binding agreement
  • You will use this website only for lawful purposes

3. Products & Orders

We offer a range of products including:

  • Bras (Half Cup Bra, Sports Bras)
  • Shapewear
  • Thongs / G String
  • Full Brief

We reserve the right to:

  • Modify or discontinue products at any time without notice
  • Limit quantities per order or customer
  • Refuse or cancel any order if necessary

4. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

We reserve the right to correct pricing errors at any time.

5. Order Processing & Shipping

Processing Time

  • Orders are processed within 1–2 business days

Shipping Methods

  • Standard Shipping (DHL / FedEx): 10–15 days after dispatch
  • Free Shipping (EMS): 15–25 days after dispatch

Shipping Fees

  • Standard Shipping: $12.95 USD
  • Free Shipping: Available for orders over $50 USD

Shipping Coverage

We ship worldwide, except for certain regions in Asia and remote areas.

6. Returns & Refunds

Customers may request returns within 15 days of receiving their order, subject to our Return and Refund Policy.

Returned items must be unused, in original packaging, and meet eligibility requirements.

7. User Information

You agree to provide accurate, complete, and up-to-date information when placing an order or contacting us. We are not responsible for issues caused by incorrect information provided by users.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Leonisa Online Shop and may not be copied, reproduced, or distributed without permission.

9. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Delays caused by shipping carriers
  • Issues arising from misuse of products

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect once posted on the website.

12. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@leonisaonlineshop.com

Company Address:
2543 Martin Ave SE, Grand Rapids, MI 49507, USA