Refund policy

Return and Refund Policy

1. Overview

At Leonisa Online Shop, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a return and refund service under the conditions outlined below.

2. Return Eligibility

Customers may request a return or exchange within 15 days from the date of receiving the order.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase is required

3. Return & Exchange Conditions

We accept returns or exchanges in the following cases:

  • Wrong item received
  • Defective or damaged product
  • Size or fit issues (if applicable to product category)

Please note that we reserve the right to reject returns that do not meet the above conditions.

4. Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Processing time may vary depending on your payment provider.

5. Shipping & Delivery Information

Processing Time

  • Order processing: 1–2 business days

Shipping Methods & Delivery Time

  • Standard Shipping (DHL / FedEx): 10–15 days after dispatch
  • Free Shipping (EMS): 15–25 days after dispatch

Shipping Fees

  • Standard Shipping: $12.95 USD
  • Free Shipping: Free for orders over $50 USD

6. Return Shipping Cost

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect.

7. Refund Timeline

After receiving your returned item, refunds are typically processed within a reasonable number of business days depending on your payment provider.

8. Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons or final sale conditions (if applicable).

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@leonisaonlineshop.com

Company Address:
2543 Martin Ave SE, Grand Rapids, MI 49507, USA