Shipping policy
1. Overview
At Leonisa Online Shop, we are committed to delivering your orders safely and efficiently. This Delivery Information page explains how we process and ship your orders, including delivery times, shipping methods, and fees.
2. Shipping Coverage
We offer worldwide shipping. However, delivery is not available to certain regions in Asia and some remote or hard-to-reach areas.
3. Order Processing Time
All orders are processed within 1–2 business days after purchase.
Please note that processing time does not include shipping time.
4. Shipping Methods & Delivery Time
We offer two main shipping options:
Standard Shipping (DHL / FedEx)
- Delivery time: 10–15 business days after dispatch
- Shipping fee: $12.95 USD
This is a fast and reliable shipping option with tracking available.
Free Shipping (EMS)
- Available for orders over $50 USD
- Delivery time: 15–25 business days after dispatch
- Shipping fee: Free for eligible orders
Orders under $50 are not eligible for free shipping.
5. Shipping Fee Summary
- Standard Shipping (DHL / FedEx): $12.95 USD
- Free Shipping (EMS): Free for orders over $50 USD
6. Payment Methods
We support secure and convenient payment methods:
- Visa
- MasterCard
- JCB
- PayPal
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.
8. Delays & Exceptions
Delivery times are estimated and may be affected by factors such as:
- Customs clearance
- Weather conditions
- Local carrier delays
- High seasonal demand
We appreciate your understanding in such cases.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@leonisaonlineshop.com
Company Address:
2543 Martin Ave SE, Grand Rapids, MI 49507, USA